Frequently Asked Questions

You can book directly on our website by selecting your desired package, filling in passenger details, and completing the payment. Alternatively, contact us via WhatsApp at +91-8800767088 or email info@letsamigos.com and our team will assist you.

Our packages typically include hotel accommodation, airport transfers, sightseeing as per the itinerary, and a local English-speaking guide. Flights, visa fees, travel insurance, and personal expenses are generally not included unless specifically mentioned. Please check the Inclusions/Exclusions tab on each package for full details.

Absolutely! We specialize in customized tour packages. Contact us with your travel dates, budget, destination preferences, and group size, and our travel experts will design a personalized itinerary just for you.

We recommend booking at least 30-45 days in advance for domestic tours and 60-90 days for international packages. For peak season travel (October-February) and popular destinations, booking 3-6 months in advance is advisable.

We accept UPI, credit cards, debit cards, net banking, and EMI options. All payments are processed through secure, encrypted payment gateways. Bank transfers are also accepted for bookings above ₹50,000.

Yes, all payment transactions on our website are protected by SSL encryption and processed through PCI-DSS compliant payment gateways. We never store your card details on our servers.

A deposit of 25% of the total package cost is required to confirm your booking. The remaining balance must be paid at least 30 days before the departure date.

Yes, airport transfers are included in most of our packages. Please check the specific package details to confirm. For packages that don't include transfers, we can arrange them at an additional cost.

We offer accommodation ranging from budget guesthouses to 5-star hotels depending on the package. All our accommodations are carefully vetted for quality, cleanliness, and safety. Package descriptions mention the hotel category.

Most of our group tours and fixed departure packages include an experienced English-speaking local guide. For customized packages, a guide can be added based on preference and budget.

Travel insurance is not included by default but is strongly recommended. We can assist you in purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, and baggage loss. Please ask our team for recommendations.

Yes, we provide visa guidance and assistance for international destinations. We will provide you with a checklist of required documents and help with the application process. However, visa approval is solely at the discretion of the respective country's embassy.

For international travel you typically need: a valid passport (minimum 6 months validity), valid visa for the destination country, travel insurance certificate, confirmed return flight tickets, hotel booking confirmations, and sufficient funds proof. Specific requirements vary by destination.

Our cancellation charges depend on how far in advance you cancel: 10% for 30+ days, 25% for 15-29 days, 50% for 7-14 days, and 100% for 0-6 days before departure. Please see our full Cancellation Policy for details.

Refunds are processed within 7-14 business days of cancellation confirmation. The amount will be credited to your original payment method. Bank processing may add 3-5 additional business days.